We build our proposition for riders based on the things they tell us they value most.
Value proposition
1. FLEXIBILITY
2. EARNINGS
3. SECURITY
4. OPPORTUNITY
5. BRAND TRUST
We provide riders with attractive earnings opportunities combined with full flexibility. Rider satisfaction was 83% in Q4 2022. During the reported period, 32,481 riders completed the survey globally, representing 22% of the riders who worked across the quarter.
Riders tell us that flexibility is the main reason they work with Deliveroo, valuing the total control over when and where to work and what orders to accept. Riders benefit from free accident insurance and in many markets the insurance also provides cover for periods of short-term illness, and a one- off pay-out on the birth of a child.
Many riders expect to work with Deliveroo for years, but others see this as a stepping stone in their career paths. We have been proud to set up the Rider Academy to support the learning aspirations of our riders. Thousands of riders have taken part in courses since the programme began.
