Merchants

Since 2013, we have built a diverse base of ~176,000 merchants.

Value proposition

1. COMMERCE
PLATFORM

2. Merchant
GROWTH

3. CUSTOMER
EXPERIENCE

4. Merchant
EXPERIENCE

5. VALUE BASED
merchantS

Our merchants

Our merchants provide the food that our consumers love. Our aim is to help them grow by enabling more consumers to access their food via delivery. Our proposition to our merchants – restaurant, grocery and non-food – aims to provide strong incremental demand generation, an excellent consumer experience, tools to drive profitability and grow their business, and innovations for the future of online delivery.

Editions

Editions is Deliveroo’s delivery-only kitchens concept that provides additional value to all three sides of the marketplace. Restaurant partners use Editions to bring their brands to new neighbourhoods without needing to open a new dine-in location; they also use Editions even in areas where they have a restaurant to separate and optimise their dine-in and delivery operations. Consumers enjoy the increased availability in their area of most-loved brands. And riders benefit from increased earnings opportunities, including the fact that the efficiency of the delivery-only kitchens means reduced wait-time at restaurants, increasing earnings potential.

Signature

Signature enables restaurant partners to develop their own delivery channels and engage directly with consumers

Signature enables restaurants to control their order journey – telling their story directly to consumers – while Deliveroo provides the technology to power the front-end digital presence, payments, customer service and logistics.

Kavi Thakrar, Founder, Dishoom

We opened the first Dishoom café in London in 2010. The restaurants pay loving homage to the Irani cafés that were once part of the fabric of life in Bombay. Like the Irani cafés, our restaurants are spaces where people from all walks of life can come and break bread together.

When the pandemic hit and restaurants were forced to close, we had to find new ways of bringing people together over food and drink. Working with Deliveroo, we were able to quickly find new ways of bringing a little comfort and joy to our guests, serving our menu of Bombay comfort food for delivery from our café kitchens and new delivery-only Editions kitchens.

Working with Deliveroo to launch our delivery service has not only allowed us to reach guests further afield, it has also allowed us to provide long-term job security for our team (as well as helping us to create 50 new roles in the company).

Nicolas Steiner, Founder, Yoobi

We started working with Deliveroo back in 2013 – the same year it launched its service in the UK. It’s really helped us transform and grow our business over the last eight years, with delivery sales becoming the largest part of our business now. The delivery sales we’ve made from Deliveroo have allowed us to expand our bricks and mortar restaurants across London and Paris.

The team is always on hand to advise us on how we can grow our delivery business further, so for us Deliveroo is more than just a delivery partner but a part of our team.

Oliver Ibanez, Owner, Zumu Sushi

When we first started doing delivery from Zumu Sushi, we used our own riders and had not considered partnering with Deliveroo. After a while, we realised that we were not able to manage our own rider fleet, so we decided to work with Deliveroo and make use of their world class rider network.

Deliveroo has been a really great partner to Zumu Sushi and has helped us expand across the UK, through its incredible technology and unique delivery-only kitchens concept.

Ali Jones, Customer Director, Co-op

We first began working with Deliveroo in 2018. It began as a small trial in Manchester, which worked so well we decided to form a long-term, strategic partnership and we now have over 550 Co-op stores available on Deliveroo across the UK.

COVID-19 has really accelerated the on-demand grocery trend, with consumers wanting quick and reliable deliveries more than ever before. Deliveroo has been great at responding to this trend and its technology allows us to easily add more stores onto the platform as we see fit.