At Deliveroo we are committed to  supporting our marketplace, being a part  of the communities we serve and taking  action to drive sustainability.

We want to play our part in reducing plastic waste, food waste and the carbon emissions created by our operations. We also  want to incentivise and accelerate  new behaviours that will help to deliver lasting, sustainable change across our sector. As a platform we are well placed to help consumer demand for more sustainable practices, and to drive change among our partners. 

The six key pillars at the heart of our mission

The six pillars below represent where we believe we can have the most impact on important issues as per our materiality assessment

1. Reaching net zero and reducing waste

Reducing our own direct emissions while supporting partners and consumers to reduce their own emissions and food and packaging waste.

2. Helping partners to grow and be more sustainable

Providing our partners with new opportunities to grow revenues, increase brand value and maximise profit potential from online delivery, while supporting and enabling more sustainable behaviour.

3. Riding and thriving

Giving people the flexible work they value alongside the security they deserve, as well as attractive earning and learning opportunities. 

4. Enabling healthier eating

Giving our consumers the best selection, availability and value in healthier choices, as well as the tools to help them make informed decisions about what to order. 

5. Supporting communities to help vulnerable groups

Establishing the right partnerships in our communities to help to tackle food insecurity.

View our community projects

6. Building a diverse and inclusive company and marketplace

Creating a team of diverse talents where everyone feels at home within Deliveroo, while supporting diversity, equity and inclusion across our marketplace. 

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One million meals to communities in need

To help in the fight against food poverty, we’re working with our unique network of grocers, partners and restaurants to get good food to those who need it.

Community projects

Building a sustainable future

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The sustainable packaging we buy from Deliveroo’s dedicated store is fantastic! It’s really reassuring to know that people ordering our food in London can just put the packaging in their recycling bins when they’ve finished.

Taqueria Restaurant

Building a sustainable future

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We’re really grateful for our relationship with Deliveroo. During the pandemic – whilst our restaurants were closed – we were able to continue serving our guests, continue supporting our charity partners, and also reach new customers across the UK. Our cafes are now thankfully back open, but we’re delighted to still see our food Dishoom-ing its way to homes everyday through our fantastic partnership.

Kavi Thakrar, Co-Founder of Dishoom

Building a sustainable future

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I have a disabled daughter and wife, I’m a carer for both of them. Deliveroo is totally flexible, fits in great with being a carer at home. There’s no shifts, you go online when you want, you go offline when you want.

Darren Buckland, Deliveroo Rider

Building a sustainable future

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Full Life Campaign: One Million Meals 

Our Full Life campaign aims to use our unique network of consumers, riders and restaurant and grocery partners for good and support the local communities in which we operate. We know that tackling food insecurity is a priority for our consumers, which is why we launched the campaign with a new initiative to deliver one million meals to families in need. We partnered with our major partners Waitrose, Co-op and Pret A Manger to deliver free food to our charity partners, The Felix Project and FareShare.

Thanks to the support of our amazing partners, we have now delivered more than one million meals to families in need. This is an important milestone but it’s just the beginning and we will continue to expand our reach and support across the UK in the months ahead. 

Next steps

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Implenting our strategy

We are at the beginning of our journey to build a comprehensive sustainability strategy but plan to focus on our key pillars and the actions we have highlighted, with quarterly updates to the Board on our progress. 

As we continue to evolve our strategy during the coming year, we plan to establish clear commitments in these areas including how these will link to executive remuneration. As set out in more detail in the Directors’ Remuneration Report, as a first step for FY2022 we are introducing an ESG measure in the annual bonus which will have a 10% weighting. It is also our intention that in FY2023 we will include an ESG performance measure that spans over a multi-year performance period.