At Deliveroo, we are committed to supporting our marketplace, our Company, our communities, and the environment around us.
We want to have a positive impact. This means supporting our consumers with access to healthier choices, our merchants with opportunities for growth and our riders with good work. We’re also working to make our Company and marketplace more inclusive, to reduce our impact on the environment, and to support communities facing food insecurity.
The six key pillars at the heart of our mission
Our sustainability strategy guides six pillars of activity, and is shaped by a materiality assessment of what matters most to Deliveroo and the Company’s diverse range of stakeholders. It is also shaped by where our action could have the most positive impact on society and the environment. We group these pillars into two ‘clusters’ through which we aim to deliver positive environmental and social outcomes: one cluster comprising the three sides of our marketplace - consumers, riders and merchants - and the other covering our Company, the wider environment, and the communities we operate in. Over the course of the year we have made good progress against each of the pillars. This review sets out our achievements during the year and our priorities for the year ahead.
Marketplace
Riding and thriving
We want to give riders the flexible work they value alongside the security they deserve, as well as attractive earning and learning opportunities.
Enabling healthier eating
We want to give our consumers the best selection, availability and value in healthier choices, as well as the tools to help them make informed choices about what to order.
Supporting merchants to grow and be
more sustainable
We want to provide our merchants with new opportunities to grow revenues, increase brand value and maximise profit potential from online delivery, while supporting and enabling more sustainable behaviour.
Company, environment and communities
Reaching net zero and reducing waste
We want to reduce our own emissions and the amount of waste we produce.
Tackling food insecurity in our communities
We want to reduce food insecurity in our communities by establishing the right partnerships and taking direct action where we can.
Building a diverse and inclusive company and marketplace
We want to have a gender balanced and more equitable workforce that reflects our customers, and improve diversity, equity and inclusion (‘DE&I’) across our marketplace.
>3m meals delivered to families in need
To help in the fight against food poverty, we’re working with our unique network of grocers, partners and merchants to get good food to those who need it.