Sustainability

At Deliveroo we are committed to supporting our marketplace, being a part of the communities we serve and taking action to drive sustainability.

We want to play our part in reducing plastic waste, food waste and the carbon emissions created by our operations. We also want to incentivise and accelerate new behaviours that will help to deliver lasting, sustainable change across our sector. As a platform we are well placed to help consumer demand for more sustainable practices, and to drive change among our partners.

The six key pillars at the heart of our mission

The six pillars below represent where we believe we can have the most impact on important issues as per our materiality assessment.

1. Reaching net zero and reducing waste

Reducing our own direct emissions while supporting partners and consumers to reduce their own emissions and food and packaging waste.

2. Supporting merchants to grow and be more sustainable

Providing our merchants with new opportunities to grow revenues, increase brand value and maximise profit potential from online delivery, while supporting and enabling more sustainable behaviour.

3. Riding and thriving

Giving people the flexible work they value alongside the security they deserve, as well as attractive earning and learning opportunities.

4. Enabling healthier eating

Giving our consumers the best selection, availability and value in healthier choices, as well as the tools to help them make informed decisions about what to order.

5. Tackling food insecurity in our communities

Establishing the right partnerships in our communities to help to tackle food insecurity.

View our community projects

6. Building a diverse and inclusive company and marketplace

Creating a team of diverse talents where everyone feels at home within Deliveroo, while supporting diversity, equity and inclusion across our marketplace.

>2m meals delivered to families in need

To help in the fight against food poverty, we’re working with our unique network of grocers, partners and merchants to get good food to those who need it.

Community projects

Building a sustainable future

We are extremely grateful to Deliveroo for the support that it has provided over the last year to the Trussell Trust and our network of more than 1,300 food bank centres. Our partnership with Deliveroo has coincided with one of the busiest years yet for our food banks as they have distributed millions of emergency food parcels to people who can’t afford essentials like heating and food, while also battling against rising operational costs. The generosity of Deliveroo and its customers has been invaluable, helping ensure that food banks in the Trussell Trust network are able to support everyone who turns to them, as well as funding wider support programmes that help lift people out of poverty and ensure they can afford the essentials. In addition to raising money for the Trussell Trust, Deliveroo staff have donated many volunteering hours to assist our food banks, engaged with training to increase their understanding of the drivers of food bank use and helped us to reach new audiences through their social media and marketing channels – all of which is helping us to achieve our strategic goal of changing minds.

Emma Revie, Chief Executive Officer, the Trussell Trust

Building a sustainable future

Matteo’s Cucina Italiana uses Deliveroo’s eco-friendly packaging for deliveries, and was a recipient of our eco-friendly packaging subsidy.

“Deliveroo provides eco-friendly packaging, and we buy it. This makes it easy for us to do our bit. It’s great to be able to help while running our business day-to-day.”

The London-based restaurant partnered with Deliveroo when it opened its first site in February 2022. Since then, it has expanded and opened a second site.

“I decided to open a dark kitchen to improve what I was doing already.
“We are a young business. This year, we’ll be focusing on learning more about our customers and what they want.”

Matteo’s Cucina Italiana

Building a sustainable future

GMB is pleased to have entered into an agreement with Deliveroo that gives riders a voice and the ability to constructively raise issues. Since the signing of the agreement, we have already taken steps to achieve long-term improvements for riders. The agreement with Deliveroo is already showing its worth and we look forward to working with the Company to further enhance the rider proposition.

Andy Prendergast, National Officer, GMB

Building a sustainable future

We’re really grateful for our relationship with Deliveroo. During the pandemic – whilst our restaurants were closed – we were able to continue serving our guests, continue supporting our charity partners, and also reach new customers across the UK. Our cafes are now thankfully back open, but we’re delighted to still see our food Dishoom-ing its way to homes everyday through our fantastic partnership.

Kavi Thakrar, Co-Founder of Dishoom

Building a sustainable future

I have a disabled daughter and wife, I’m a carer for both of them. Deliveroo is totally ﬂexible, ﬁts in great with being a carer at home. There’s no shifts, you go online when you want, you go offline when you want.

Darren Buckland, Deliveroo Rider

Building a sustainable future

Full Life Campaign: >2m meals delivered to families in need

Our Full Life campaign aims to use our unique network of consumers, riders and merchants for good and support the local communities in which we operate. We know that tackling food insecurity is a priority for our consumers, which is why we launched the campaign with a new initiative to deliver one million meals to families in need. We partnered with our major partners Waitrose, Co-op and Pret A Manger to deliver free food to our charity partners, The Felix Project and FareShare.

In our 2021 Annual Report we set out that our Full Life campaign had already delivered 1 million meals. In 2022, thanks to the generosity of over a million consumers globally, we received over £2 million in donations from consumers via our in-app round up donation feature.

Next steps

Implenting our strategy

The TCFD is an evolving reporting structure and remains a ‘best endeavours’ analysis. We have made progress in our understanding and quantification of climate risk but we are still at an early stage. This disclosure is an initial step on our journey and will continue to evolve in the future. In our sustainability strategy we set out our wider programme of work for mitigating and adapting to the impacts of climate change. Key actions to improve our TCFD disclosure next year will include modelling the financial impacts of climate-related risks in more detail so we can provide estimates of the impacts of climate risk on the business.