We build our proposition for riders based on the things they tell us they value most.
Value proposition
1. FLEXIBILITY
2. EARNINGS
3. SECURITY
4. OPPORTUNITY
5. BRAND TRUST
Rider stories
Our riders
We provide riders with attractive earnings opportunities combined with full flexibility over when and where to work. Our free insurance provides security, with accident and third-party liability cover globally and additional cover in many markets.
What they care about
When we speak to riders – both directly, and through their unions in the UK, France and Italy – they are clear that they want a flexible way to work with attractive earning opportunities, protections and benefits.
Why they matter to us
Riders are an integral participant in the three-sided marketplace so we continue to invest in improvements to our rider proposition and focus on the flexible work riders want.
How we engage
- Engaged with riders through dedicated engagement teams in each of our markets, with regular surveys, an in-app feedback tool, roadshow events, and rider focus groups.
- Riders have access to our dedicated, live order support tool and team, which deals with order-related issues and is another forum for us to gather feedback.
- Engaged with riders through trade unions in a number of markets, including in the UK,
France and Italy.
