+14% vs 2021
+7%3 vs 2021
Gross transaction value (‘GTV’)
9.4% as % of GTV
2021: £495m and 7.9%
(0.7)% as % of GTV
2021: £(100)m and (1.6)%
Loss before income tax2
vs £(282)m in 2021
vs £1.3bn at end of 2021
1 Full discussion of statutory financials on pages 54 to 58.
2 From continuing operations.
3 GTV growth rate shown in constant currency.
Hello, I am delighted to be writing to you today, to update you on our progress as we report on our second year as a publicly listed company.
In last year’s report we set out our planned path to profitability, as well as expressing caution about the increased headwinds that consumers would face in the coming 12 – 18 months. It is clear that cost of living challenges have led to a difficult time for many of our consumers, riders and merchants and we have been very focused on managing the impact on all the participants in our marketplace, as well as on our wider stakeholders.
The coming year will be focused on continuing to execute on our strategy and investing to drive forward our key growth initiatives as well as continuing on the path to achieving true profitability and positive cash generation. I am confident we have the opportunity, and the talented and committed teams that we need across the business to make this happen.
I would like to thank our employees, business partners, customers and shareholders for your continued support.
At Deliveroo we are committed to supporting our marketplace, being a part of the communities we serve and taking action to drive sustainability.
At Deliveroo, we are committed to supporting our marketplace, being a part of the communities we serve and taking action to drive sustainability.
Alongside this commitment comes responsibility.
We have a responsibility not just to understand and quantify the impact that our services have on people and the planet, but also to take action to ensure our impact is positive.
This means taking steps to reduce the carbon emissions created by our own operations – which are in our direct control – as well as helping our merchants reduce the plastic waste, food waste and carbon emissions from their own operations.
It also means taking direct steps to give our riders good and fair work, our consumers access to healthy food choices and our merchants the best opportunity to grow.
We started our sustainability journey in 2021 and last year set out the first steps in building a comprehensive sustainability strategy by identifying the six pillars that will guide our approach.
Deliveroo’s sustainability strategy
Six key pillars at the heart of our mission
1. Reaching net zero and reducing waste
Reducing our own direct emissions while supporting partners and consumers to reduce their own emissions and food and packaging waste.
2. Supporting merchants to grow and be more sustainable
Providing our merchants with new opportunities to grow revenues, increase brand value and maximise profit potential from online delivery, while supporting and enabling more sustainable behaviour.
3. Riding and thriving
Giving people the flexible work they value alongside the security they deserve, as well as attractive earning and learning opportunities.
4. Enabling healthier eating
Giving our consumers the best selection, availability and value in healthier choices, as well as the tools to help them make informed decisions about what to order.
5. Tackling food insecurity in our communities
Establishing the right partnerships in our communities to help to tackle food insecurity.
6. Building a diverse and inclusive company and marketplace
Creating a team of diverse talents where everyone feels at home within Deliveroo,
while supporting diversity, equity and inclusion across our marketplace.