+73% vs. 2020
+70%2 vs. 2020
Gross transaction value (GTV)
7.5% as % of GTV
(2.0)% as % of GTV
Loss before income tax1
vs. £(213)m in 2020
Cash and cash equivalents
vs. £0.4bn at end of 2020
1 From continuing operations.
2 GTV growth rate shown in constant currency.
It has been a busy year for the Company and I hope that this, our first Annual Report, will give you a good understanding of what we have been doing to grow and develop the business.
One big milestone this year was becoming a publicly listed company, which was a significant undertaking. I would like to thank our internal teams and advisers for their hard work in making this happen particularly, while having to navigate the business through the unprecedented challenges brought on by COVID-19. From an operational and strategic perspective, the business performed well in 2021, delivering an excellent year of growth and making further UK market share gains.
...The coming year will be focused on continuing to execute on our strategy and investing to drive forward our key growth initiatives as well as moving towards breakeven and long term profitability. I am confident we have the opportunity, and the talented and committed teams that we need across the business who can make this happen.
At Deliveroo we are committed to supporting our marketplace, being a part of the communities we serve and taking action to drive sustainability.
We want to play our part in reducing plastic waste, food waste and the carbon emissions created by our operations. We also want to incentivise and accelerate new behaviours that will help to deliver lasting, sustainable change across our sector. As a platform we are well placed to help consumer demand for more sustainable practices, and to drive change among our partners.
This Sustainability Review sets out our first steps in building a comprehensive sustainability strategy, by setting out the key pillars our strategy will focus on, alongside some initial actions under each area. Over the coming years we will develop this strategy by making clear commitments in those areas where we are not able to set targets today, and we will continue to build out activity under each pillar to meet the objectives we are setting ourselves.
Deliveroo’s sustainability strategy
Six key pillars at the heart of our mission
1. Reaching net zero and reducing waste
Reducing our own direct emissions while supporting partners and consumers to reduce their own emissions and food and packaging waste.
2. Helping partners to grow and be more sustainable
Providing our partners with new opportunities to grow revenues, increase brand value and maximise profit potential from online delivery, while supporting and enabling more sustainable behaviour.
3. Riding and thriving
Giving people the flexible work they value alongside the security they deserve, as well as attractive earning and learning opportunities.
4. Enabling healthier eating
Giving our consumers the best selection, availability and value in healthier choices, as well as the tools to help them make informed decisions about what to order.
5. Supporting communities to help vulnerable groups
Establishing the right partnerships in our communities to help to tackle food insecurity.
6. Building a diverse and inclusive company and marketplace
Creating a team of diverse talents where everyone feels at home within Deliveroo,
while supporting diversity, equity and inclusion across our marketplace.