Consumers choose Deliveroo because we unlock a wealth of hyperlocal choice, at the right price, with fast and reliable delivery. At Deliveroo, we think about food as content in the same emotional way that other online platforms think about film or fashion – and we do so because that’s why consumers come to the platform.
Riders care about flexibility, earnings and security, and often learning and development opportunities too. For restaurant and grocery partners, it’s all about demand and incremental profitability, great service, and increasingly the ability to tell their story emotionally – both organically and through paid channels. Balancing the interests of all three sides of the marketplace – as well as those of our other stakeholders – is critical to Deliveroo’s success in the short, medium and long term.
Will Shu
Founder and Chief Executive Officer
FInancial highlights
orders1
301m
+73% vs. 2020
GTV1
£6.6bn
+70%2 vs. 2020
Gross transaction value (GTV)
Gross profit1
£497m
7.5% as % of GTV
Adjusted EBITDA1
£(131)m
(2.0)% as % of GTV
Loss before income tax1
£(298)m
vs. £(213)m in 2020
Cash and cash equivalents
£1.3bn
vs. £0.4bn at end of 2020
1 From continuing operations.
2 GTV growth rate shown in constant currency.
It has been a busy year for the Company and I hope that this, our first Annual Report, will give you a good understanding of what we have been doing to grow and develop the business.
One big milestone this year was becoming a publicly listed company, which was a significant undertaking. I would like to thank our internal teams and advisers for their hard work in making this happen particularly, while having to navigate the business through the unprecedented challenges brought on by COVID-19. From an operational and strategic perspective, the business performed well in 2021, delivering an excellent year of growth and making further UK market share gains.
...The coming year will be focused on continuing to execute on our strategy and investing to drive forward our key growth initiatives as well as moving towards breakeven and long term profitability. I am confident we have the opportunity, and the talented and committed teams that we need across the business who can make this happen.
Claudia Arney
Chair
Our Three-sided marketplace
Sustainability
At Deliveroo we are committed to supporting our marketplace, being a part of the communities we serve and taking action to drive sustainability.
We want to play our part in reducing plastic waste, food waste and the carbon emissions created by our operations. We also want to incentivise and accelerate new behaviours that will help to deliver lasting, sustainable change across our sector. As a platform we are well placed to help consumer demand for more sustainable practices, and to drive change among our partners.
This Sustainability Review sets out our first steps in building a comprehensive sustainability strategy, by setting out the key pillars our strategy will focus on, alongside some initial actions under each area. Over the coming years we will develop this strategy by making clear commitments in those areas where we are not able to set targets today, and we will continue to build out activity under each pillar to meet the objectives we are setting ourselves.
Deliveroo’s sustainability strategy
Six key pillars at the heart of our mission
1. Reaching net zero and reducing waste
Reducing our own direct emissions while supporting partners and consumers to reduce their own emissions and food and packaging waste.
2. Helping partners to grow and be more sustainable
Providing our partners with new opportunities to grow revenues, increase brand value and maximise profit potential from online delivery, while supporting and enabling more sustainable behaviour.
3. Riding and thriving
Giving people the flexible work they value alongside the security they deserve, as well as attractive earning and learning opportunities.
4. Enabling healthier eating
Giving our consumers the best selection, availability and value in healthier choices, as well as the tools to help them make informed decisions about what to order.
5. Supporting communities to help vulnerable groups
Establishing the right partnerships in our communities to help to tackle food insecurity.
6. Building a diverse and inclusive company and marketplace
Creating a team of diverse talents where everyone feels at home within Deliveroo,
while supporting diversity, equity and inclusion across our marketplace.
